Rob Carranza
Houston, Texas
robcar@robcarranza.com
Houston, Texas
robcar@robcarranza.com
Learning Management Director
Professional Experience
L.T.W.S.. Houston, TX
Training and Pipeline Development. 10/2021 – Present
Led five impactful functions: Learning and Content, Quality Assurance, Regulatory/Compliance, Safety, and Process Resolutions. On the Learning and Content side, led and grew our learning and knowledge base strategies, created an environment where our team thrived through continuous learning and skill building. Oversaw the continued development of the Quality Assurance team, Furthered scaling of critical functions that were pivotal to providing insights and recommendations on ways to improve the employee and customer experience. On the Resolutions side, worked with subject-matter experts to provide real-time support and guidance to our internal teams; aimed at improving customer satisfaction.
MUNTERS. Houston, TX
Sr. Instructional Designer/LMS Administrator – SumTotal. 12/2020 – 10/2021
Provide end-to-end administrative and tactical support to our L&D day-to-day operations and facilitating/producing specific learning experiences. Coordinate and execute training logistics and track compliance within our LMS, maintain and distribute physical materials, set up the learning environment, and manage the purchasing/payment operations for L&D programs.
WASTE MANAGEMENT. Houston, TX
Learning Media Manager Contract. 07/2020 – 10/2020
Created courses that surrounded Safety and Process improvement. Created courses that worked with Agile Process and implementing new Sales Force software processes.
PROS Software. Houston, TX
Sr. Instructional Designer/LMS Administrator/Business Analyst. 06/2017 – 04/2020
Worked cross-functionally with Technical Trainers and Subject Matter Experts (SMEs) to build eLearning courses, blended learning, and customized PowerPoint presentations for instructor-led learning (ILT) and virtual instructor-led learning (vILT). Produced advanced course development that included graphics, animations, style, color schemes, video, and voice-over for SaaS software training. Created curricula on Cornerstone LMS, with audio and video, by working collaboratively with the instructors to upload their materials/tests into the Cornerstone in addition to guiding them on how to track student progress.
EXXON MOBIL. Houston, TX
Training And Development Consultant Contract. 05/2017 – 06/2017
As a member of Supply Chain Group, I produced learning for processes in global systems.
ENERGY TRANSFER. Houston, TX
Training And Development Consultant Contract. 10/2016 – 03/2017
(Oil and Gas – Down Stream) Utilizing Storyline 360 and Captivate, developed crucial courses that addressed the company’s Regulatory and Compliance Guidelines. Introduced and performed all voice-over recordings and production.
EMERSON PROCESS MANAGEMENT. Houston, TX
Manager of Blended Learning. 05/2014 – 08/2016
Oversaw the development of eLearning courses for Daniel Measurement and Control’s Field Service Technicians (Oil and Gas – Up Stream). The highly technical courses pertained to flow meters, including ultra-sonic gas and liquid meters, turbine meters, orifice meters, and compact provers. Consulted with SMEs to obtain key information and documentation to create the courses/videos; then upload them to Cornerstone where they were played via streaming servers.
ARGUS SOFTWARE. Houston, TX
Training And Development Consultant Contract. 12/2013 – 05/2014
Collaborated strategically with a team of trainers to design effective and engaging course content in the LMS called Litmos. Focused on improving production processes, designing learning templates, and enhancing the quality of the audio, video, animations, and graphics in the coursework SaaS software training.
CARRIAGE SERVICES. Houston, TX
Manager of Learning Operations & Development. 07/2008 – 11/2013
The first project was to set up the department and LMS “Carriage Learning Center”. I partnered with the sales team to create a series of training videos featuring the top employees; designed to train new staff members. Assisted the human resources group in creating an onboarding guide for new hires on the LMS (Moodle) which also contained a complete online guide to the benefits program. Recorded and produced all videos for the guide, including an opening video from the CEO. Sponsored the development of training materials, participated in implementation, and provided post-implementation support. Heavily involved in building project plans, dataflow diagrams, and flowcharts.
Education and Training
Bachelor of Arts in Art History
St. Thomas University Houston, TX.
Technical Certifications
Adobe Captivate Specialist. Articulate Storyline 360 Certified.
Moodle LMS. SumTotal LMS. Cornerstone LMS.
Moodle LMS. SumTotal LMS. Cornerstone LMS.
Project Management Certified
Dale Carnegie Sales Training
Executive Management Training
Technical Proficiencies
Platforms:
Moodle, Net Dimensions, MyConnect, Adobe Connect, Litmos eLearning, Cornerstone, SumTotal, Success Factors.
Adobe Creative Cloud, Photoshop, Illustrator, Dreamweaver, Premiere, ASP, JavaScript, Action Scripting, XML, AICC, Dream Weaver, Captivate, Articulate Storyline 360, Camtasia, Snagit, SCORM, Robo Help, Adobe Audition, Presenter, Microsoft Office Suite, Powerpoint Presenter, WebEx, Virtual Training, Zoom Live Presentations, Kaltura Streaming, VideoScribe.
ADDIE Model, Team Management, Adult Learning Theory, Training and Development, Learning Management System Expert, Project Management, Public Speaking, Coaching, Curriculum Development, Sales Training.